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WE AIM TO MAKE YOUR STAY WITH US AS ENJOYABLE AS POSSIBLE. BELOW A LIST OF QUESTIONS MOST FREQUENTLY ASKED BY OUR GUESTS

FREQUENTLY ASKED QUESTIONS

If you can not find an answer to your query, please feel free to contact us. We would be happy to assist you.

  • Do all rooms have a balcony or terrace?

    Yes, every room features either a private balcony or terrace.

  • Do the rooms have mosquito protection?

    Yes, all rooms are fitted with mosquito-net sliding doors leading to the balcony or terrace, so you can enjoy the fresh air comfortably at any time of day or night.

  • Do you have a luggage storage room?

    Yes, we offer complimentary luggage storage. If you arrive before your room is ready or have already checked out but would like to continue exploring Athens, you are welcome to leave your luggage with us.

  • Do you have baby cots available?

    Yes, baby cots are provided free of charge for infants up to 2 years old.

  • Do you offer tours?

    We can organize private or group tours, for more details you can contact our team (residences@avahotel.gr)

  • Does the hotel provide laundry services?

    Yes, we offer laundry services (Monday to Friday) for an additional charge. Please note that laundry services are not available on weekends.

  • How can I amend my reservation?

    If you booked directly through our website, you can amend your reservation online or contact us at residences@avahotel.gr or +30 210 941 4450. If you booked through a third party such as a Travel Agent or Online Travel Agency, please contact them directly for any changes.

  • How can I get to the hotel?

    AVA Hotel & Residences is easily accessible by taxi, or bus. For detailed directions, please visit the Location section on our website.

  • How far is the Acropolis and Plaka from AVA Residences?

    The Acropolis and Plaka are just 6.5 kilometers from AVA Residences.

  • Is smoking allowed?

    Smoking is not permitted in any of the rooms or public areas of the hotel.

  • Is the front desk available 24 hours?

    Yes, our reception is available to guests around the clock, 24 hours a day, 7 days a week.

  • What are the check-in and check-out times?

    Check-in is from 15:00 and check-out is by 11:00. If your room is available earlier, we will be happy to offer you early access.

  • What are the sustainable initiatives of AVA Hotel & Residences?

    We are committed to providing an exceptional guest experience while minimising our environmental impact. Our sustainable initiatives include solar panels, a smart energy management system, water conservation technology, waste reduction programmes, LED lighting throughout the property, motion sensors, smart thermostats, and energy-efficient appliances.

  • What cleaning services are provided?

    Daily housekeeping is included with your stay. Your suite will be cleaned and amenities replenished each day. Bathroom towels and bed linens are changed every two days.

  • Why is my credit card pre-authorised?

    We pre-authorise all credit cards to verify their validity and to guarantee your reservation.